Who We Are

These terms are entered into with Evolution Supplements (Leicester) Ltd t/a Evolution Supplements, company number 16962793, registered in England and Wales.

Evolution Supplements operates this store and website, including all related information, content, features, tools, products and services, in order to provide customers with a curated shopping experience.

Our website is powered by Shopify, which enables us to provide our services to you.

Personal Information We Collect or Process

When we refer to “personal information”, we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website and services, we may collect or process the following information:

• Contact details including your name, address, billing address, shipping address, phone number and email address
• Financial and payment information including payment card details, transaction details and payment confirmation
• Account information including username, password, preferences and settings
• Transaction information including products viewed, added to cart, purchased, returned, exchanged or cancelled
• Communications with us, including customer support enquiries
• Device information including browser, network connection, IP address and unique identifiers
• Usage information including how you interact with and navigate our website

How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you when you create an account, place an order, use our website, or contact us
• Automatically through our website, including through cookies and similar technologies
• From service providers who help us operate our website and services
• From partners or other third parties where permitted by law

How We Use Your Personal Information

Providing and Improving Our Services

We use your personal information to provide our services, process payments, fulfil orders, arrange shipping, manage returns and exchanges, manage customer accounts, remember preferences, and improve the shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional communications and showing relevant advertisements through our website or other platforms.

Security and Fraud Prevention

We use personal information to provide secure payment and shopping experiences, authenticate accounts, detect fraud, investigate unsafe activity, and protect our services.

Customer Support

We use your personal information to respond to enquiries, provide support, and maintain our business relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws, respond to legal requests, enforce our terms and policies, or participate in legal proceedings where required.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes, including:

• Shopify, vendors and service providers who perform services on our behalf
• Payment processors, fulfilment providers, shipping providers, IT services and customer support tools
• Business and marketing partners who help provide marketing services and advertising
• Third parties where you request or consent to information being shared
• Affiliates or companies within our corporate group
• Third parties in connection with legal obligations, business transactions, fraud prevention or enforcement of our rights

Relationship With Shopify

Our services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of our website in order to provide and improve the services.

Information submitted through our website may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

Shopify may also use personal information collected through your interactions with our store, other merchants and Shopify to help protect, grow and improve its services.

To learn more about how Shopify uses your personal information and any rights you may have, please visit Shopify’s Consumer Privacy Policy.

Third Party Websites and Links

Our website may contain links to third-party websites or online platforms. If you follow links to websites not controlled by us, you should review their privacy policies and terms.

We are not responsible for the privacy, security, accuracy or reliability of third-party websites.

Children’s Data

Our services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are a parent or guardian and believe a child has provided us with personal information, please contact us so we can request deletion where appropriate.

Security and Retention

We take steps to protect your personal information, but no security system is perfect or completely impenetrable.

How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide services, comply with legal obligations, resolve disputes or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information. These rights are not absolute and may only apply in certain circumstances.

• Right to Access / Know: You may request access to personal information we hold about you
• Right to Delete: You may request deletion of personal information we maintain about you
• Right to Correct: You may request correction of inaccurate personal information
• Right of Portability: You may request a copy of the personal information we hold about you
• Marketing Preferences: You may opt out of promotional emails using the unsubscribe option in our emails

UK and EEA Rights

If you reside in the UK or European Economic Area, you may also have the right to object to processing, request restriction of processing, or withdraw consent where processing is based on consent.

You may exercise your rights by contacting us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside the country you live in.

If personal information is transferred outside the United Kingdom or European Economic Area, we will rely on recognised transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal or regulatory reasons.

Any revised Privacy Policy will be posted on this website with an updated “Last Updated” date.