Changed Your Mind? No Problem!

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your products, without giving any reason.

How to Return Unwanted Items

To exercise your right to cancel, please email us at sales@evolutionsupplements.co.uk within 14 days of receiving your delivery.

Return Requirements

Products must be returned:

• In their original, unopened condition
• With all original packaging and labels intact
• With unbroken seals
• Within 14 days of notifying us of your cancellation

Return Shipping

For unwanted returns where you've simply changed your mind, you are responsible for return shipping costs. We highly recommend using a tracked service (trust us, it's worth it!) to ensure your return arrives safely.

Refunds

Once we receive and inspect your return, we'll process your refund within 14 days to your original payment method. You'll receive an email confirmation once the refund has been processed. Please allow 3-5 business days for the refund to appear in your account.

Products We Cannot Accept Returns For

For health, safety, and hygiene reasons, we cannot accept returns of:

• Supplements that have been opened or used
• Products with broken seals
• Products that have been partially consumed

Important Exception: Faulty or incorrect products can be returned regardless of whether they've been opened (see below for details).

Subscription Orders ("Subscribe & Save")

If you've subscribed through our "Subscribe & Save" service, please note:

• You must complete a minimum of 2 successful deliveries before you can cancel your subscription
• After 2 deliveries, you can cancel anytime via your account portal or by emailing us
• Individual subscription deliveries follow the same return rules as regular orders during the 14-day cancellation period (must be unopened)
• For more details about subscription terms, please see our full Terms & Conditions

Uh Oh, Something's Damaged or Faulty?

We hate it when things go wrong during shipping or if you receive a faulty product! If your order arrives damaged, defective, or incorrect, we'll make it right immediately.

What to Do

Please contact us at sales@evolutionsupplements.co.uk as soon as possible with:

• Your order number
• A description of the issue
• Photos of the damage or fault (this really helps us sort things out quickly and prevent future issues)

What We'll Do

• We'll arrange free collection or provide a prepaid return label - you won't pay a penny for return shipping
• You'll receive a full refund or replacement (your choice!)
• We'll investigate with our shipping partners to prevent similar issues in the future

Important: For faulty or incorrect items, you can return them even if they've been opened. We cover all return shipping costs for faulty or damaged products.

Where's My Order?

All orders are shipped via tracked services, so you can follow your parcel's journey every step of the way.

If Your Order Hasn't Arrived

• First, check the tracking information provided in your dispatch email
• Check with neighbors or building management in case it was signed for on your behalf
• Sometimes deliveries take a bit longer due to circumstances beyond our control (weather, carrier delays, etc.)

Lost Parcels

We can only mark an order as lost and start an investigation after 10 working days have passed since the expected delivery date. Once that window has passed, please contact us and we'll happily send a replacement or issue a full refund - your choice!

In the meantime, you can track your parcel directly with the carrier using the tracking number provided.

How Refunds Work

• Refunds are processed within 14 days of receiving your return or confirming a lost/faulty item
• Money is returned to your original payment method (the same card or account you used to place the order)
• You'll receive an email confirmation once the refund has been processed
• Please allow 3-5 business days for the refund to appear in your account (this can vary depending on your bank)

Returns Address

Please send all returns to: