Changed Your Mind? No Problem!

United Kingdom Customers

For customers in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide you with the right to cancel your order within 14 days of receiving your products, without giving any reason.

To exercise your right to cancel, please email us at sales@evolutionsupplements.co.uk within 14 days of receiving your delivery.

Once you have notified us that you wish to cancel, you then have a further 14 days to return the goods to us.

European Union Customers

For orders delivered to countries within the European Union, consumers benefit from the right of withdrawal provided under the Consumer Rights Directive (Directive 2011/83/EU), as implemented in the laws of the destination Member State.

This gives you the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, please notify us by emailing sales@evolutionsupplements.co.uk before the 14-day withdrawal period expires.

Once you have notified us that you are exercising your EU right of withdrawal, you must return the goods to us within 14 days.

Return Requirements

Products must be returned:

• In their original, unopened condition
• With all original packaging and labels intact
• With all seals unbroken and intact
• Unused and in a condition suitable for resale

Return Shipping

If you are returning an item because you have changed your mind, or because you are exercising your right to cancel or withdraw from your purchase, you are responsible for the cost of returning the goods to us.

We strongly recommend using a tracked delivery service, as you remain responsible for the goods until they have been safely received by us.

Refunds

Once we receive and inspect your return, we will process your refund to your original payment method within 14 days. Where applicable, we may withhold the refund until we have received the goods back or until you have provided evidence that the goods have been returned.

You will receive an email confirmation once the refund has been processed. Please allow 3-10 business days for the refund to appear in your account, as this can vary depending on your bank or payment provider.

Order Cancellations

You may cancel your order free of charge at any time before it has been dispatched. Once an order has been dispatched, it can no longer be cancelled, but it may still be returned in accordance with the applicable cancellation, withdrawal and returns rights described in this policy.

Products We Cannot Accept Returns For

For health, safety and hygiene reasons, we cannot accept returns of:

• Supplements that have been opened or used
• Products with broken, damaged or removed seals
• Products that have been partially consumed
• Products that are no longer in a condition suitable for resale due to handling beyond what is necessary to inspect them

This does not affect your statutory rights if a product is faulty, damaged, incorrect or not as described.

Clearance & Reduced-to-Clear Products

Products purchased from our Clearance section are offered at a reduced price for reasons such as short best-before dates, discontinued product lines, packaging changes, excess stock or other characteristics that are clearly disclosed before purchase.

By purchasing a clearance product, you acknowledge and accept the reason for the discount as described on the product listing. Returns, refunds or exchanges will not be accepted solely because of the disclosed reason the product has been reduced.

Your statutory rights are not affected. If a clearance product is faulty, damaged, incorrect, or not as described, other than the characteristic already disclosed before purchase, please contact us and we will provide the appropriate remedy in accordance with applicable consumer protection law.

Important Exception: Faulty, damaged or incorrectly supplied products can always be returned, regardless of whether they are clearance items or have been opened where necessary to identify the fault.

Subscription Orders ("Subscribe & Save")

If you've subscribed through our "Subscribe & Save" service, please note:

• You must complete a minimum of 2 successful deliveries before you can cancel your subscription
• After 2 deliveries, you can cancel anytime via your account portal or by emailing us
• Individual subscription deliveries follow the same return rules as regular orders during the applicable 14-day cancellation or withdrawal period and must remain unopened
• For more details about subscription terms, please see our full Terms & Conditions

Uh Oh, Something's Damaged or Faulty?

We hate it when things go wrong during shipping or if you receive a faulty product. If your order arrives damaged, defective, incorrect or not as described, we'll make it right.

What to Do

Please contact us at sales@evolutionsupplements.co.uk as soon as possible with:

• Your order number
• A description of the issue
• Photos of the damage, fault or incorrect item where possible

What We'll Do

• We'll arrange free collection or provide a prepaid return label where a return is required
• You'll receive a refund, replacement or other appropriate remedy depending on the issue
• We'll investigate with our shipping partners where necessary to help prevent similar issues in the future

Important: For faulty, damaged, incorrect or not-as-described items, please contact us before returning the product so we can advise you on the correct process. We cover return shipping costs where the return is due to our error, damage in transit, or a confirmed product fault.

Where's My Order?

All orders are shipped via tracked services, so you can follow your parcel's journey every step of the way.

If Your Order Hasn't Arrived

• First, check the tracking information provided in your dispatch email
• Check with neighbours or building management in case it was signed for on your behalf
• Sometimes deliveries take longer due to circumstances beyond our control, including weather, carrier delays or peak delivery periods

Lost Parcels

We can only mark an order as lost and start an investigation after 10 working days have passed since the expected delivery date. Once that window has passed, please contact us and we'll arrange a replacement or issue a refund where appropriate.

In the meantime, you can track your parcel directly with the carrier using the tracking number provided.

How Refunds Work

• Refunds are processed back to your original payment method
• For change-of-mind returns, refunds are processed once your return has been received and inspected
• For faulty, damaged, incorrect or not-as-described items, refunds or replacements will be arranged once the issue has been reviewed
• You will receive an email confirmation once the refund has been processed
• Please allow 3-5 business days for the refund to appear in your account, as this can vary depending on your bank or payment provider

Returns Address

Please send all returns to: