Some items in our store may be offered to you as a subscription, a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time after 2 successful purchases from your current subscription.
Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Active & new subscribers currently receive a 5% discount on their subscription products.
This discount rate & product price is subject to change at any time. Any changes will be communicated to you in writing before taking effect.
For subscriptions that offer multiple flavour options, you may change your selected flavour after completing two successful deliveries—as often as you like (even every month) to try something new. Once your second delivery has been processed, you’ll gain access to amend your flavour preferences directly through your customer portal.
If you wish to change your flavour for the second delivery, please contact us at least 7 days prior to your scheduled dispatch date so we can update your order accordingly. This allows you to retain your subscription discount while enjoying a variety of flavours for your upcoming orders.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect payment upon your successful preorder then fulfill and dispatch the item as soon as it becomes available in our inventory.
You may cancel any pre-order that has not yet been fulfilled. Once an order has been fulfilled, it cannot be cancelled; however, you may request a refund in accordance with our Returns Policy. If the item is already in transit, you must return it to us at your own cost for postage. Please refer to our Returns Policy for full details on returns and refunds.
