Last updated: 6 November 2026
This policy applies to purchases from Evolution Supplements (Leicester) Ltd, trading as Evolution Supplements. We deliver within the United Kingdom only, including Northern Ireland.
Nothing in this policy limits your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For most online purchases, you may cancel your order without giving a reason from the time you place it until 14 days after the day you receive your goods. Where goods from one order are delivered separately, the cancellation period generally runs from the day after you receive the last item.
To notify us that you wish to cancel, email sales@evolutionsupplements.co.uk with your name and order number and a clear statement that you wish to cancel. You may also exercise your cancellation rights by another clear statement to us.
After notifying us of cancellation, you must send the goods back within 14 days. You do not need our approval to exercise your statutory right to cancel.
If you wish to cancel before dispatch, contact us as soon as possible. We will try to stop the order before it leaves us.
Once an order has entered the packing or dispatch process, we may be unable to stop or redirect it. This does not remove your statutory cancellation rights. Where necessary, you may need to return the goods after delivery.
Please return products securely packed, with their original packaging, labels and seals wherever possible.
You may inspect goods as you reasonably would in a shop. Where permitted by law, we may reduce a refund to reflect a loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For sealed goods that are not suitable for return for health protection or hygiene reasons, the statutory right to cancel may no longer apply once they have been unsealed after delivery. This may include sealed food supplements where that exception applies.
These restrictions do not affect your rights where goods are faulty, damaged, incorrect or not as described.
For change-of-mind returns under your statutory cancellation rights, you are responsible for the direct cost of returning the goods, unless we have agreed otherwise.
Where goods are faulty, damaged, incorrect or not as described, we will cover reasonable return costs where a return is required. Please contact us so we can arrange an appropriate return method.
We recommend obtaining proof of postage and using a suitable tracked service.
Please email sales@evolutionsupplements.co.uk with your order number before sending a return, so we can confirm the appropriate returns address and instructions.
You do not need our approval to exercise your statutory right to cancel. Contacting us for return instructions does not restrict your statutory cancellation rights or extend the legal return deadline.
Please include your name and order number inside the parcel and pack the goods securely.
Where you validly cancel your whole order under your statutory cancellation rights, we will refund the payments due to you, including the cost of our least expensive standard delivery option offered for that order. If you chose a more expensive delivery service, we do not have to refund the additional amount paid for that upgrade.
Refunds will be made without undue delay and within the applicable statutory deadline. Where we have not offered to collect the goods, we may withhold the refund until we receive them back or you provide evidence that you have sent them back, whichever happens first. We will refund within 14 days of that point.
Refunds will normally be made using your original payment method. We do not charge a refund or restocking fee for exercising your statutory cancellation rights. Any lawful deduction for diminished value will be explained to you.
Your bank or payment provider may take additional time to show the refund in your account.
If there is a problem with your goods, please email sales@evolutionsupplements.co.uk with:
We will provide the appropriate remedy under consumer law. Depending on the circumstances, this may include a refund, replacement or another remedy to which you are entitled.
Where a return is required because of our error, damage in transit or a confirmed product fault, we will arrange an appropriate return method at our expense.
Clearance products may be reduced because of short best-before dates, discontinued lines, packaging changes, excess stock or another reason disclosed before purchase.
A disclosed characteristic does not itself make a product faulty or not as described. However, clearance purchases retain any statutory cancellation rights that apply and your rights concerning faults or problems beyond the disclosed characteristic.
If a parcel is returned because you supplied incorrect or incomplete delivery details, or failed to arrange redelivery or collection after genuine delivery attempts and appropriate notification, we will contact you to discuss the next steps.
If you request redelivery, we will confirm the reasonable additional delivery charge for your agreement and payment before dispatch. We do not charge a restocking fee for sending your order again.
Before ending the contract because of your failure to accept or collect, we will give you a reasonable opportunity to arrange receipt of your order.
If the contract is ended for that reason, we may recover reasonable, evidenced delivery and courier return costs directly resulting from that failure, but only where permitted by law. These may include wasted outbound delivery costs, including the portion subsidised by us, and any actual courier return charge, to the extent legally recoverable.
We will provide a breakdown before making any lawful deduction from a refund. Any original delivery payment retained will count towards those costs and will not be charged twice. We will take reasonable steps to minimise our losses and will not charge a fixed percentage restocking fee.
A parcel being returned does not, by itself, mean you have exercised your statutory right to cancel. If you exercise that right, the applicable statutory refund rules will apply, including reimbursement of basic outbound delivery where required.
No charge under this section applies where the return resulted from an error by us or our courier. Your statutory rights concerning faulty, damaged or not-as-described goods remain unaffected.
See our Failed Deliveries and Returned Parcels section for further details.
If your parcel has not arrived, check the tracking information and contact us at sales@evolutionsupplements.co.uk.
We will investigate with the courier and provide the appropriate remedy where required. Courier investigation procedures do not remove your statutory delivery or refund rights.
Subscription arrangements are subject to the subscription terms provided when you sign up. Any applicable statutory cancellation rights and rights relating to faulty or not-as-described goods remain unaffected by subscription commitments.
For returns, cancellations or refund enquiries, email sales@evolutionsupplements.co.uk.
Evolution Supplements (Leicester) Ltd trading as Evolution Supplements.
