Last Updated: 5th July 2026
At Evolution Supplements, we aim to make delivery simple, reliable and easy to track.
All orders are sent using tracked courier services, so you can follow your parcel from dispatch to delivery.
Our dispatch promise: We aim to dispatch all in-stock orders placed Monday to Friday before 5pm on the same working day. Next Day Delivery orders must be placed before 3pm. Orders placed after these cut-off times, or during weekends and bank holidays, will be processed on the next working day. Whilst we aim to dispatch all in-stock orders within these times, dispatch times are estimates and may vary during busy periods, promotional events, adverse weather or circumstances outside our reasonable control.
Free UK delivery: UK mainland orders over £75 and under 5kg qualify for free Economy Delivery. Orders weighing 5kg or more will be charged the applicable delivery rate shown at checkout. Orders over £100 may require a signature on delivery for added security.
Dispatch Timeline
Here is what usually happens after you place an order with us:
1. Order Placed
You receive an order confirmation email.
2. Order Packed
Your items are picked and packed by our team.
3. Order Dispatched
Your parcel is handed to the courier.
4. Tracking Sent
You receive tracking details by email.
5. Delivered
Your order arrives at your chosen address.
United Kingdom Delivery
The delivery options below apply to the United Kingdom, excluding Northern Ireland unless stated separately.
Economy Delivery
| Service |
Order Weight / Value |
Courier |
Estimated Delivery |
Cost |
| Economy Delivery |
Orders over £75 and under 5kg |
Yodel |
4–5 working days |
Free |
Standard Delivery
| Service |
Order Weight / Value |
Courier |
Estimated Delivery |
Cost |
| Standard Delivery |
0kg–2.5kg |
Yodel |
3–5 working days |
£3.99 |
| Standard Delivery Plus |
2.5kg–4.99kg |
Evri or Royal Mail |
2–4 working days |
£4.99 |
| Standard Delivery |
5kg and up |
Yodel |
3–5 working days |
£5.99 |
Express Delivery
| Service |
Order Weight / Value |
Courier |
Estimated Delivery |
Cost |
| Express Delivery |
0kg–2.5kg |
Royal Mail or Evri |
1–3 working days |
£4.99 |
| Express Delivery |
2.5kg–4.99kg |
Royal Mail or Evri |
1–3 working days |
£5.99 |
| Express Delivery |
5kg and up |
Royal Mail or Evri |
1–3 working days |
£6.99 |
Next Day Delivery
Next Day Delivery is available for orders placed Monday to Friday before 3pm. Orders placed after 3pm, on weekends, or on bank holidays will be processed on the next working day.
| Service |
Order Weight / Value |
Courier |
Estimated Delivery |
Cost |
| Next Day Delivery |
0kg–2.5kg |
Royal Mail, Evri or DPD |
Next working day |
£6.99 |
| Next Day Delivery |
2.5kg–4.99kg |
Royal Mail, Evri or DPD |
Next working day |
£7.99 |
| Next Day Delivery |
5kg and up |
Royal Mail, Evri or DPD |
Next working day |
£8.99 |
Please note: Delivery timeframes are estimates only and are not guaranteed unless a guaranteed delivery service has been specifically purchased.
Northern Ireland Delivery
| Service |
Order Weight |
Courier |
Estimated Delivery |
Cost |
| Northern Ireland Delivery |
0kg–4.99kg |
Yodel |
Estimated at checkout |
£6.99 |
| Northern Ireland Delivery |
5kg and up |
Yodel |
Estimated at checkout |
£8.99 |
European Union Delivery
We currently ship to selected European Union countries, including Belgium, France, Germany, Netherlands and Spain.
EU orders are sent using tracked international delivery services.
European Union Shipping Rates
| Service |
Order Weight |
Courier |
Estimated Delivery |
Cost |
| Economy International |
0kg–2kg |
Royal Mail International |
10–15 business days |
£9.99 |
| Economy International |
2kg–5kg |
Royal Mail International |
10–15 business days |
£14.99 |
| Economy International |
5kg–10kg |
Royal Mail International |
10–15 business days |
£24.99 |
VAT, taxes and import charges: Orders shipped to the European Union may be subject to import VAT, customs duties and handling charges imposed by the destination country. These charges, where applicable, are the responsibility of the customer and are not included in the product price or shipping cost shown at checkout.
While we take reasonable steps to provide a smooth delivery experience, customs authorities in the destination country may occasionally apply customs duties, clearance fees or other import charges. These charges are determined by the customs authorities of the destination country and are the responsibility of the customer.
Evolution Supplements has no control over customs procedures, customs clearance times, or any additional charges that may be applied after your order has been dispatched.
High-Value Order Security
Orders with a total value of £100 or more may require a signature upon delivery for your protection and ours.
This helps ensure higher-value parcels are delivered safely and provides proof of delivery.
Please ensure:
- Someone is available to sign for delivery at your chosen address
- If you will not be available, a trusted person can accept delivery on your behalf
- You contact us before dispatch if you need to discuss alternative delivery arrangements
If delivery cannot be completed because no one is available to sign, the courier may leave a card or provide instructions for collection or redelivery.
Failed Deliveries & Returned Parcels
If a parcel is returned to us because:
- an incorrect or incomplete delivery address was provided;
- delivery was refused;
- delivery attempts were unsuccessful;
- the parcel was not collected from the courier or collection point; or
- the customer requested the parcel be returned to us after dispatch,
we will contact you to discuss the available options.
If you would like your order to be re-dispatched, additional delivery charges will apply before the order is sent again.
If you no longer wish to receive your order, we will refund the cost of the products returned to us. Any original delivery charges paid at the time of purchase will not be refunded. Where free delivery was provided, we reserve the right to deduct the delivery costs we incurred in sending the order and any costs incurred in returning the parcel to us from your refund, where permitted by applicable consumer protection law.
Please note: This section does not apply where a parcel is returned due to an error on our part or because the goods are faulty, damaged or not as described. Your statutory rights remain unaffected.
Important Shipping Terms
-
Same-day dispatch: Orders placed Monday to Friday before 5pm are usually dispatched the same working day, excluding bank holidays.
-
Next Day Delivery: Next Day orders must be placed before 3pm Monday to Friday. Weekend and bank holiday orders are processed on the next working day.
-
Free UK delivery: Free Economy Delivery is available on qualifying UK mainland orders over £75 with a total order weight of less than 5kg. Orders weighing 5kg or more will be charged the applicable delivery rate shown at checkout.
-
Tracking: Tracking details are sent by email once your order has been dispatched.
-
Delivery estimates: Delivery times are estimates and may vary due to courier delays or events outside our control.
-
Accurate details: Customers are responsible for providing accurate delivery information. We are not liable for losses or additional re-shipping fees caused by incorrect delivery details.
-
Safe place deliveries: If you ask the courier to leave your parcel in a safe place, you accept responsibility for the parcel once it has been delivered to that location.
-
Lost or damaged parcels: Please contact us within 7 working days of the estimated delivery date if your parcel appears to be lost or arrives damaged.
Looking to return an order? Please visit our Returns & Refunds Policy for full details about returns, refunds, damaged items and cancellation rights.
Shipping FAQs
When will my order be dispatched?
We aim to dispatch in-stock orders placed Monday to Friday before 5pm on the same working day. Orders placed after 5pm, during weekends, or on bank holidays are processed on the next working day.
Can I track my order?
Yes. Once your order has been dispatched, you will receive an email containing your tracking details.
Can I change my delivery address?
If your order has not yet been dispatched, we will do our best to update your delivery address. Please contact us as soon as possible after placing your order.
What happens if I am not home?
The courier may leave a card, attempt redelivery, deliver to a neighbour, or provide collection instructions depending on the courier and service used.
Do you deliver on Saturdays?
Saturday delivery may depend on the courier and service selected. Delivery timeframes are estimates and may vary by location.
Can I collect my order?
We currently operate as an online retailer. If collection becomes available in future, this will be shown at checkout or confirmed on our website.
What if my parcel is delayed?
Please check your tracking information first. If your parcel appears significantly delayed, contact us and we will do our best to assist with the courier.
Does free delivery have a weight limit?
Yes. Free UK Economy Delivery is available on qualifying UK mainland orders over £75 with a total order weight of less than 5kg. Orders weighing 5kg or more will be charged the applicable delivery rate shown at checkout.
Do you ship outside the UK?
Yes, we currently ship to selected EU countries including Belgium, France, Germany, Netherlands and Spain.
Why Choose Evolution Supplements?
Affordable Shipping
UK delivery from £3.99 and EU delivery from £9.99.
Free UK Delivery
Available on qualifying UK mainland orders over £75 and under 5kg.
Tracked Services
Tracking details are provided once your order is dispatched.
Fast Options
Express and Next Day Delivery options are available.
Trusted Couriers
We use trusted delivery partners including Yodel, Royal Mail, Evri and DPD.
Clear Pricing
Shipping prices are clearly shown before checkout.
