Dispatch Timeline

Here is what usually happens after you place an order with us:

United Kingdom Delivery

The delivery options below apply to the United Kingdom, excluding Northern Ireland unless stated separately.

Economy Delivery

Standard Delivery

Express Delivery

Next Day Delivery

Next Day Delivery is available for orders placed Monday to Friday before 3pm. Orders placed after 3pm, on weekends, or on bank holidays will be processed on the next working day.

Northern Ireland Delivery

High-Value Order Security

Orders with a total value of £100 or more may require a signature upon delivery for your protection and ours.

This helps ensure higher-value parcels are delivered safely and provides proof of delivery.

Please ensure:

• Someone is available to sign for delivery at your chosen address
• If you will not be available, a trusted person can accept delivery on your behalf
• You contact us before dispatch if you need to discuss alternative delivery arrangements

If delivery cannot be completed because no one is available to sign, the courier may leave a card or provide instructions for collection or redelivery.

Failed Deliveries & Returned Parcels

If a parcel is returned to us because:

• an incorrect or incomplete delivery address was provided;
• delivery was refused;
• delivery attempts were unsuccessful;
• the parcel was not collected from the courier or collection point; or
• the customer requested the parcel be returned to us after dispatch,

we will contact you to discuss the available options.

If you would like your order to be re-dispatched, additional delivery charges will apply before the order is sent again.

If you no longer wish to receive your order, we will refund the cost of the products returned to us. Any original delivery charges paid at the time of purchase will not be refunded. Where free delivery was provided, we reserve the right to deduct the delivery costs we incurred in sending the order and any costs incurred in returning the parcel to us from your refund, where permitted by applicable consumer protection law.

Important Shipping Terms

• Same-day dispatch: Orders placed Monday to Friday before 5pm are usually dispatched the same working day, excluding bank holidays.
• Next Day Delivery: Next Day orders must be placed before 3pm Monday to Friday. Weekend and bank holiday orders are processed on the next working day.
• Free UK delivery: Free Economy Delivery is available on qualifying UK mainland orders over £75 with a total order weight of less than 5kg. Orders weighing 5kg or more will be charged the applicable delivery rate shown at checkout.
• Tracking: Tracking details are sent by email once your order has been dispatched.
• Delivery estimates: Delivery times are estimates and may vary due to courier delays or events outside our control.
• Delivery address accuracy: Customers are responsible for ensuring that their full delivery address, including the postcode, is accurate and complete before placing an order. Incorrect or incomplete delivery details may result in delays, failed deliveries or additional delivery charges. Once an order has entered the packing or dispatch process, we may be unable to amend the delivery address or redirect the parcel. Any additional charges arising from incorrect delivery information provided at checkout may be payable by the customer, where permitted by applicable law.
• Safe place deliveries: If you ask the courier to leave your parcel in a safe place, you accept responsibility for the parcel once it has been delivered to that location.
• Lost or damaged parcels: Please contact us within 7 working days of the estimated delivery date if your parcel appears to be lost or arrives damaged. Claims reported outside of this timeframe may not be accepted by the courier and, as a result, we may be unable to process a claim for loss or damage on your behalf.

Why Choose Evolution Supplements?