Got a question? We’ve answered some of the most common queries below to help make shopping with Evolution Supplements simple and straightforward.
About Evolution Supplements
Are Evolution Supplements legitimate?
Yes. Evolution Supplements is a UK-based supplement retailer focused on supplying genuine products from trusted brands, supported by secure checkout, clear policies and friendly customer service.
Is Evolution Supplements a UK company?
Yes. Evolution Supplements is based in Leicester, United Kingdom, and supplies customers across the UK.
Where is Evolution Supplements based?
We are based in Leicester, UK, where we process and dispatch customer orders.
Why choose Evolution Supplements?
We focus on trusted brands, clear product information, reliable UK dispatch and friendly customer support. Our aim is to make quality supplements simple, accessible and trustworthy.
Products & Supplements
Do you sell genuine supplements?
Yes. We only stock genuine products from trusted brands and reputable suppliers.
Are your supplements authentic?
Yes. We only supply genuine products sourced from trusted brands and reputable suppliers, giving you confidence that the products you receive are authentic.
Are your product images accurate?
We make every effort to ensure our product images and descriptions are accurate. Occasionally, manufacturers update packaging or labels, so the product you receive may differ slightly from the image shown while still containing the same product.
Where can I find allergen information?
Please visit our Allergen Policy. We also recommend checking the product label before use, as manufacturers may occasionally update ingredients or allergen information.
Do you sell expired supplements?
As a general rule, no. We do not sell products past their best-before date as part of our standard stock.
Occasionally, we may offer selected clearance products that are close to or have passed their manufacturer's best-before date. Where this applies, it is clearly stated on the product page before purchase, allowing customers to make an informed buying decision.
A best-before date relates to the manufacturer's recommended period for optimum quality and freshness. It does not automatically mean a product is unsafe to consume when stored correctly.
Are clearance supplements safe to buy?
Clearance products are reduced for reasons clearly explained on the product page, such as short best-before dates, discontinued lines or packaging changes. Please always check the product listing before purchasing.
Are your products suitable for vegetarians?
Suitability varies between products. Please check the product description, ingredient list and label information before purchasing.
Do you sell vegan supplements?
Some of our products may be suitable for vegans. Please check the individual product page and product label for suitability.
Can you recommend supplements?
We can provide general product information about our range, ingredients, flavours and availability. However, we cannot offer medical advice or personalised recommendations for medical conditions.
Can I take supplements if I’m pregnant, breastfeeding or taking medication?
If you are pregnant, breastfeeding, taking medication, have a medical condition, or are unsure whether a supplement is suitable for you, please speak to a healthcare professional before use.
Orders & Delivery
How quickly do you dispatch orders?
We aim to dispatch orders as quickly as possible. Orders placed before our daily cut-off time are usually dispatched the same working day, although dispatch may take longer during busy periods.
How long does delivery take?
Delivery times depend on the shipping service selected at checkout. Most UK orders are delivered within a few working days after dispatch.
Which couriers do you use?
We use trusted delivery partners including Royal Mail, DPD and Yodel, depending on the service selected and the size or weight of your order.
How do I track my order?
Once your order has been dispatched, you’ll receive an email with tracking details so you can follow your parcel’s journey.
Do you offer free delivery?
Free delivery may be available on qualifying orders. Please check the delivery information shown at checkout for the latest thresholds and options.
Do you ship internationally?
Please check our delivery information page for the latest details on where we currently ship.
Can I change or cancel my order?
If your order has not yet been dispatched, we’ll do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.
Returns & Refunds
Can I return supplements?
Unopened products can usually be returned within 14 days of receiving your order. Products must be sealed, unused and in their original packaging. Please see our Returns & Refunds Policy for full details.
Can I return opened supplements?
For health, safety and hygiene reasons, opened supplements cannot normally be returned unless the product is faulty, damaged or incorrectly supplied.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and photographs of the damage so we can resolve the issue quickly.
How long do refunds take?
Once a refund has been processed, it may take 3-5 business days to appear in your account, depending on your bank or payment provider.
Payments & Security
Which payment methods do you accept?
We accept a range of secure payment methods, including major debit and credit cards, PayPal, Shop Pay, Google Pay and other options shown at checkout.
Is it safe to order from Evolution Supplements?
Yes. Our website uses secure checkout technology, and payments are processed through trusted payment providers.
